Returns & Exchanges

Returns & Size Exchanges

You may request a return or size exchange within 14 days of receiving your order, subject to the conditions and exceptions allowed under Egyptian consumer protection law.

• Shoes must be unworn, unused, clean, and in the same condition in which they were received.
• Please return the original shoe box, packaging, tags, and any accessories included with the product.
• To keep footwear eligible for return or exchange, try it on indoors on a clean surface only.
• Please keep your order number or proof of purchase.

Size exchanges are subject to stock availability. If the requested size is unavailable, you may choose an eligible return and refund.

For an eligible return within the statutory 14-day period, the customer will not be charged a restocking fee or return expense where Egyptian law provides that right.

Defective, Damaged, Incorrect or Non-Conforming Items

If an item is defective, damaged on delivery, incorrect, or does not match the agreed specifications, please contact Kicksy as soon as possible. Under Egyptian consumer protection rules, defective goods may be returned or exchanged within 30 days of receipt.

Eligible defective or non-conforming items will be replaced or refunded without additional cost to the customer, in accordance with applicable law.

Refunds

Returned items are inspected after they are received. Once an eligible return is approved, the refund will be arranged through the applicable payment method. Processing time after the refund is issued can vary depending on the payment provider or bank.

For cash-on-delivery orders, Kicksy will confirm the applicable refund method with you.

When a Return May Be Declined

A discretionary return or size exchange may be declined if the shoes have been worn outdoors, used, stained, altered, damaged after delivery, or are no longer in the same condition in which they were sold because of customer use. Missing essential packaging, tags, or accessories may also affect eligibility where this prevents the product from being returned in its original condition.

These conditions do not limit your rights in relation to defective, damaged, incorrect, or non-conforming goods.

How to Start a Return or Exchange

Contact us through our Contact Us page and include your order number, the item you want to return or exchange, and the requested size where applicable. For damaged, incorrect, or defective items, photos may help us process your request faster.

Your Legal Rights

This policy does not limit any rights available to you under Egyptian Consumer Protection Law No. 181 of 2018 and its applicable regulations.